Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by pe999 ("pe999", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the pe999 online gaming platform, accessible at pe999.cam, including any associated mobile interfaces or applications.

pe999 is committed to handling your personal data with care, transparency and in accordance with applicable data protection laws and regulations. By registering an account or using any feature of the pe999 platform, you acknowledge that you have read and understood this Policy.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, postal address, financial data and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, transmission, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, pe999.
• "Data Processor" means a third party that processes Personal Data on behalf of pe999 under a written agreement.
• "KYC" means Know Your Customer procedures, including identity verification, proof of address and source-of-funds checks undertaken for regulatory compliance.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Cookie" means a small text file stored on your device by a web browser when you visit the pe999 platform.

3. Data Controller

pe999 acts as the Data Controller in respect of all Personal Data collected through the pe999 platform. pe999 determines the purposes for which your data is collected and the means by which it is processed. Where pe999 engages third-party service providers to process data on its behalf, those providers act as Data Processors and are contractually bound to process data only in accordance with pe999's instructions and applicable law.

For all data protection enquiries, requests or complaints, you may contact pe999 at: [email protected]

4. Data We Collect

4.1 Registration Data

When you create a pe999 account, we collect:

• Full legal name;
• Date of birth;
• Residential address (including city — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or other);
• Email address;
• Mobile telephone number; and
• Username and encrypted password.

4.2 KYC and Verification Data

For identity verification and regulatory compliance, we may collect:

• Government-issued photo ID (national identity card, passport or equivalent document);
• Proof of residential address (utility bill, bank statement or equivalent);
• Payment method verification documents; and
• Source of funds documentation where required.

4.3 Financial and Transaction Data

When you make deposits or request withdrawals, we collect payment method details and transaction records. pe999 acknowledges that Pakistani users are familiar with payment infrastructure including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These names are contextual references only — pe999 does not claim that any of these providers endorse or facilitate gambling transactions. Payment data is processed by authorised payment service providers and is subject to their respective data protection obligations.

4.4 Usage and Technical Data

When you interact with pe999, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Pages visited, time spent on pages and navigation patterns;
• Session duration and login timestamps; and
• Game activity records, bet history and responsible gambling tool usage.

4.5 Communications Data

When you contact pe999 support — by email, live chat or any other channel — we retain records of those communications, including the content of messages, timestamps and resolution outcomes.

5. Legal Basis for Processing

pe999 processes your Personal Data on the following legal bases:

6. Data Processing

6.1 Account Operations

We process your Personal Data to create, maintain, verify and close your pe999 account. This includes processing your registration data, verifying your identity and age, and maintaining records of your gaming activity as required by applicable regulatory obligations.

6.2 Payment Processing

Transaction data is processed to facilitate deposits and withdrawals in PKR, detect potentially fraudulent transactions and comply with anti-money laundering obligations. Financial data is handled by authorised third-party payment processors under written data processing agreements.

6.3 Responsible Gambling

pe999 processes gaming activity data, deposit patterns and responsible gambling tool usage to support player welfare. This may include monitoring for indicators of problem gambling behaviour and, where appropriate, proactively offering access to responsible gambling tools including deposit limits, self-exclusion and cooling-off options.

6.4 Marketing Communications

Where you have provided consent, pe999 may use your contact details to send you promotional communications about offers, bonuses and platform news. You may withdraw consent and unsubscribe from marketing communications at any time by updating your account preferences or contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

6.5 Analytics and Platform Improvement

Aggregated and pseudonymised usage data is analysed to improve platform performance, game selection, user experience and responsible gambling features. This processing is carried out under pe999's legitimate interest in operating and improving the platform.

7. Data Sharing

pe999 does not sell your Personal Data. We share data only in the following circumstances:

• Service Providers: We engage trusted third-party processors for payment processing, identity verification (KYC), fraud detection, customer support tooling and technical infrastructure. These providers are contractually bound to process data only as instructed by pe999 and to maintain appropriate security standards.
• Regulatory Authorities: We may disclose Personal Data to licensing regulators, law enforcement agencies or other governmental authorities where required by applicable law — including in connection with AML reporting obligations.
• Business Transfers: In the event of a merger, acquisition or sale of pe999's assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
• With Your Consent: We may share data with third parties where you have provided explicit consent to that specific sharing.

8. Data Retention

pe999 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and contractual obligations. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Transaction and Financial Records: Retained for a minimum of five (5) to seven (7) years following the relevant transaction, as required by applicable financial regulations.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the business relationship or the date of the relevant transaction.
• Marketing Consent Records: Retained for the duration of the consent and for a reasonable period thereafter to demonstrate compliance.
• Customer Support Communications: Retained for a minimum of two (2) years following resolution of the relevant matter.

Where retention beyond these periods is required by a specific legal obligation, pe999 will retain data accordingly and inform users where practically possible.

9. Security Measures

pe999 implements technical and organisational measures appropriate to the risk level associated with processing your Personal Data. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pe999 platform;
• Encryption of Personal Data stored in pe999's databases;
• Role-based access controls restricting internal data access to authorised personnel with a legitimate need;
• Regular security assessments and vulnerability testing of the platform infrastructure;
• Multi-factor authentication options for account access; and
• Incident response procedures for the detection, assessment and notification of data security incidents.

Despite these measures, no internet transmission or electronic storage system is completely secure. pe999 cannot guarantee absolute security of your data. If you become aware of any security concern related to your pe999 account, please notify us immediately at [email protected].

10. Cookies & Tracking Technologies

10.1 What We Use

pe999 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, remember your preferences, maintain your session and collect usage analytics.

10.2 Types of Cookies

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled without impairing platform functionality (e.g., session authentication, security tokens).
• Functional Cookies: Remember your preferences such as language, display settings and responsible gambling configuration.
• Analytics Cookies: Collect anonymised usage data to help pe999 understand how users interact with the platform and identify areas for improvement.
• Marketing Cookies: Used where you have consented to receive personalised promotional content. These may track your interaction with pe999 communications.

10.3 Managing Cookies

You may manage cookie preferences through your browser settings or through any cookie management interface provided by pe999. Disabling strictly necessary cookies may prevent certain platform features from working correctly. For detailed instructions on managing cookies in your browser, consult your browser's help documentation.

11. International Data Transfers

pe999 operates under an international licensing framework. As a result, your Personal Data may be transferred to, stored in and processed in countries outside Pakistan, including countries in which pe999's hosting infrastructure, payment processors or KYC partners operate. Some of these countries may have data protection laws that differ from those applicable in Pakistan.

Where Personal Data is transferred to third countries, pe999 takes steps to ensure appropriate safeguards are in place, including standard contractual clauses or equivalent transfer mechanisms, to protect your data in accordance with the standards set out in this Policy.

12. User Rights

Subject to applicable law and regulatory obligations, you have the following rights in relation to your Personal Data held by pe999:

• Right of Access: You may request confirmation of whether pe999 processes your Personal Data and, if so, obtain a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data.
• Right to Erasure: You may request deletion of your Personal Data where pe999 no longer has a lawful basis to retain it, subject to legal minimum retention requirements.
• Right to Restrict Processing: You may request that pe999 limit how it processes your data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Where processing is based on consent or contract, you may request your data in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected]. pe999 will verify your identity before processing any data rights request and will respond within 30 days. Where a request is complex or numerous, this period may be extended by up to two further months with prior notice.

13. Minors & Age Policy

pe999 is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18 — or the higher minimum age required by the relevant licensing jurisdiction. Age verification is conducted as part of the KYC process. If pe999 determines that Personal Data has been collected from a minor, that data will be deleted and the associated account closed immediately.

If you believe that a minor may have created a pe999 account, please notify us immediately at [email protected] so that we can take appropriate action without delay.

14. Amendments to This Policy

pe999 reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to registered users via email or a prominent notice on the platform prior to the changes taking effect. The effective date displayed at the top of this page indicates the date of the most recent revision.

Your continued use of pe999 following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should cease using the platform and may request account closure and data deletion in accordance with Section 12 above.

15. Contact Us

For all privacy-related enquiries, data subject access requests or complaints regarding pe999's data processing activities, please contact our team:

If you are not satisfied with pe999's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to your situation.